Idaluna Labs
Anonymised before/after examples. Outcomes are concrete and modest.
Before: Shared inbox triage was manual and inconsistent.
After: Clear human vs AI-draft boundaries and a simple intake structure.
Outcome: Clearer first responses without a website chatbot.
Before: Half a day assembling status from three tools.
After: Automated gathering and first draft; human review kept.
Outcome: Reporting became a short review pass.
Before: Context re-explained in every handoff.
After: Bounded note format with mandatory human sign-off.
Outcome: Fewer repeated explanations; no unsupervised customer replies.